LibGuides: Government Documents: Consumer Information

Federal Agencies

Consumer Financial Protection Bureau
We aim to make consumer financial markets work for consumers, responsible providers, and the economy as a whole. We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. We arm people with the information, steps, and tools that they need to make smart financial decisions.
Federal Trade Commission (FTC)
Working to protect consumers by preventing anticompetitive, deceptive, and unfair business practices, enhancing informed consumer choice and public understanding of the competitive process, and accomplishing this without unduly burdening legitimate business activity.

Kentucky Attorney General
The official website of the Kentucky Attorney General. The AG represents Kentucky citizens and the state in various legal instances such as consumer fraud.
Kentucky Department of Insurance
The Kentucky Department of Insurance regulates the commonwealth's insurance market, licenses agents and other insurance professionals, monitors the financial condition of companies, educates consumers to make wise choices, and ensures Kentuckians are treated fairly in the marketplace.

Consumer Complaint Database
The Consumer Complaint Database is a collection of complaints on a range of consumer financial products and services, sent to companies for response. We don’t verify all the facts alleged in these complaints, but we take steps to confirm a commercial relationship between the consumer and the company.
Product Recalls
To provide better service in alerting the American people to unsafe, hazardous or defective products, six federal agencies with vastly different jurisdictions have joined together to create www.recalls.gov -- a "one stop shop" for U.S. Government recalls.
Consumer Information eBooks
A collection of eBooks published by federal agencies relating to topics of concern to consumers.

Consumer Action Handbook
The Consumer Action Handbook is a free resource guide that provides general information on shopping for goods and services and tips about your consumer rights. The Handbook has information to help you file a complaint about a purchase and includes a sample complaint letter that you can use and send to a company. It also includes a consumer assistance directory, with contact information for consumer protection offices in government agencies, and customer service departments at many national corporations.

Consumer Protection
The Consumer Protection Division of the Kentucky Department of Insurance was created in 1998 to give consumers assistance with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. We also take complaints regarding actions of an agent or agency.
Consumer Complaint Forms
A listing of forms required to file a consumer complaint depending on your county of residence and the nature of your complaint.